Our Services
Claims Handling Support
Efficient Management and Recovery of Trade Losses
Fragova provides expert claims handling support, assisting clients in the prompt, accurate and professional resolution of trade-related claims. Our team ensures that any cargo loss, damage or contractual dispute is documented, assessed and managed efficiently, helping clients recover compensation in line with policy terms and international trade standards.
We liaise directly with carriers, insurers, suppliers and regulatory authorities to collect evidence, verify liabilities and coordinate claim submissions. Our approach reduces administrative burden for clients and maximises the likelihood of a fair and timely settlement.
Through careful analysis and documentation, Fragova ensures that claims are fully compliant with contractual and insurance requirements, helping clients maintain operational continuity while safeguarding financial interests.
Client Benefits
Educational Guidance
Trade Claims and Post-Delivery Best Practices
Understanding Trade Claims
Fragova provides guidance on the types of claims commonly encountered in international trade:
Cargo Loss or Damage Claims – For goods lost or damaged during transit, including partial or total losses.
Third-Party Liability Claims – Where loss or damage is caused by a carrier, supplier, or other party.
Insurance Claims – Assistance with submitting claims under marine cargo or other relevant insurance policies.
Contractual Disputes – Managing claims arising from disagreements over contractual obligations or product
quality.
Best Practices for Claim Management
Fragova advises clients on practical steps to improve claim outcomes and minimise risk:
Immediate Inspection upon Delivery – Examine cargo as soon as it arrives. Verify that containers are intact, seals are unbroken and the cargo matches the delivery documents.
Hire a Discharge Surveyor – Engage a professional surveyor to inspect the cargo, especially for high-value or sensitive goods.
Document and Photograph Damages – Take clear photos of any visible damage, container conditions and packaging issues for evidence.
Record All Observations – Maintain a detailed log of any discrepancies, damages or irregularities during unloading.
Notify Relevant Parties Promptly – Inform the carrier, supplier and insurance company immediately if any issues are detected.
Retain All Documentation – Keep bills of lading, delivery receipts, inspection reports and photographic evidence for claim submission.
Integrate with Risk and Shipment Oversight – Use insights from shipment tracking and risk management to support claims and prevent recurrence.
By following these best practices, clients can strengthen their claims, expedite settlements and reduce the risk of disputes, ensuring that trade operations remain smooth and financially protected.